Below is our current network and system status:

Current System Status

Microsoft Email Problems

15:56 09/06/2017

We are currently seeing a large amount of emails being deferred when sending to Hotmail/Outlook and other Microsoft addresses. This includes and domains that have emails hosted with Outlook services.

This is still ongoing, we are continuously monitoring this and will keep this page up to date with the latest information.

AOL - Sending Issues

15:58 09/06/2017

We are seeing that a number of rejections to AOL, this looks to be caused by a limit on their servers restricting the amount of emails that can be received from our shared mail servers. We are currently investigating, our apologies for any inconvenience caused here in the meantime.

E-Mail Delivery to BT and Yahoo

20:44 05/01/2018

Update - We are still seeing some rejections and delayed messages to these mail providers and are continuing to work to resolve these problems. We apologise for the ongoing nature of this issue and for the inconvenience caused.

Apr 13, 14:20 BST
Identified - We are seeing that a number of rejections to BT and Yahoo are being caused by badly formed SPF records. If you are having issues sending to addresses with BT and Yahoo from our systems we recommend using the following SPF:-

v=spf1 exists:%{i} exists:%{i} -all

If you need any assistance in updating this our support team will be happy to help.

Feb 10, 17:52 GMT
Investigating - We are seeing some failures as well as delays with Mail Delivery to BT and Yahoo addresses from messages sent from our network.

Our System Administrators are currently working on this and we will provide further updates here as we have them.

We apologise for the inconvenience caused as a result of this

Update Jan 7, 16:42 GMT - The only communication we've had from the other parties is that the previous advice holds true and that good mail sent from our clean mail IP addresses from domain's with a correctly formatted spf record should result in the mail being received correctly by mailboxes they provide. Communication is slow but ongoing and we're pushing as hard as we can for a definite resolution of this issue.

Planned System Maintenance

There is currently no planned maintenance.

For up to minute status, live updates visit


Important System Security Updates:


Important WordPress security alert:

If you are using the WordPress MailPoet plugin and you have not updated it since before the1st of July it is important you do so.

A vulnerability has been discovered that allows hackers to attack websites and send spam email.

This is a growing problem and to ensure the safety of all our customers we will have to start suspending vulnerable websites.

Green WebHost Support

Important System Security Updates:



IMPORTANT - Old Joomla (including 1.5) is a security problem for some users, Upgrade NOW.

Websites running the first version of Joomla! are becoming increasingly targeted by hackers, so we urge you to upgrade as soon as possible to avoid your website being compromised.
All versions of Joomla! 1 are no longer being patched by the developers as it is end of life, so you will need to upgrade beyond this.

If you are running a v1.x site we would urge you to upgrade to either version 2.5 (recommended for production use) or version 3.0 (recommended for developers and early adopters).

To find out which Joomla! version you’re currently running, check the footer of your administration panel or look in libraries/joomla/version.php.
Please remember to check old and unused/mothballed websites as well – these also need upgrading or preferably deleting.

Upgrading Joomla!

For general advice about upgrading, please refer to this Upgrading and Migrating Joomla! documentation.


Green WebHost Support



Over the next few weeks we will be setting ALL Hosting accounts to use PHP5 as standard

The default PHP version on our webservers will be version 5 from 8/09/10.

This is how the PHP setup on our servers functions:

PHP5 reads php.ini files as well as php5.ini files by default. When php4 is set to the default version, php4 will read both php4.ini and php.ini files. When both a php5.ini and a php.ini file exist in the same directory and duplicate directives exist, the php5.ini takes precedence..

If you wish to make use of php version 4, you can insert a .htaccess file into your webspace, containing the following line: SetEnv DEFAULT_PHP_VERSION 4


Green WebHost Support


IMPORTANT Customer Announcement - FTP SECURITY:
As of 15th February 2010 we will be increasing our security measures to ensure that the majority of sites have FTP locked, read more about this below.

FTP Lock:
We're writing to you to let you know in advance of a new development that we will be rolling out to the Green WebHost control panel from the 15th February 2010.

Over the last year there has been a substantial increase in the number of sites on the internet generally (all over the world) that have been hacked due to viruses that steal FTP credentials from user's home computers.
The hackers then use these credentials to insert hidden code within your website.

Please see for more information on this type of attack/virus.

To reduce the significant threat from these viruses Green ISP / Green WebHost has been working with a focus group of customers to come up with a solution that protects websites.
One solution is to lock FTP when it's not in use, making it extremely difficult for the hackers to infect your site via this route.

What do you need to do:
To unlock FTP, our customers will simply log into their Green WebHost control panel at:
and click one button to unlock FTP for a period of time.
FTP will then automatically lock again after the time period has expired.

Customers will also be able to nominate an IP address that has permanent FTP access (foe example, any Static IP address of their ISP,s Internet/Broadband connection, customers FTPing from that IP address will not have to unlock FTP.
If you nominate an IP address (as above) nor will you have to unlock FTP if you use the File Manager within the Green WebHost control panel.

These security measures will ensure that the majority of sites have FTP locked, greatly reducing the risk of having your websites infected.

I hope this explains? and hope that there is not too much inconvenience caused by this essential security measure.

We are introducing this in the interest of customer security.

Thanks in advance for you're understanding and patience regarding this matter.


Green ISP / Green WebHost Customer services.